Booking conditions and refunds
The fulfillment and submission of this reservation form indicates that you are interested in making a reservation (paying or not online).
An email is automatically generated with a copy of the form to the email entered in the form.
Once our team receives the reservation, we will proceed to contact the interested party again by phone, email or WhatsApp within a maximum period of 48 hours to indicate the availability of the indicated day and define a collection / meeting time (check the spam folder of your email if you do not receive a copy of the form).
If the reservation is last minute, we advise you to contact us by phone or WhatsApp as soon as possible at +34652594544.
In no case the availability of the selected day is guaranteed, but we will do our best to adjust to your preferences.
Tenerife Top Paragliding reserves the right to modify or cancel the reservation always with prior notice to the client for weather reasons or availability.
Return conditions for cancellation by the customer:
- Only 100% of the amount will be refunded with cancellations with more than 48 hours.
- 70% of the total amount will be refunded for cancellations between 24 and 48 hours in advance.
- For cancellations with less than 24 hours there are no refunds.
Refund conditions for cancellation by Tenerife Top Paragliding:
In the case of cancellation by our team, either due to weather or availability, 100% of the amount will be refunded.
Cancellation conditions for other reasons:
Tenerife top Paragliding may cancel your reservation without refund for the following reasons:
- Delay of more than 15 minutes from the agreed pick-up/meeting time.
- State of drunkenness at the time of carrying out the activity.
- Inappropriate manners towards our team or lack of attitude.
Hotel pick-up service.
Please note that hotel pick-up is free of charge. Hotel pick-up is not always available and is limited to the Costa Adeje area (see other locations).
We recommend checking hotel pick-up availability and availability by location of your hotel.