Booking and return conditions
The fulfillment and sending of this reservation form indicates that you are interested in making a reservation (paying or not online).
After submitting the form, an email is automatically generated with a copy of the form to the mail entered in the form.
Once our team receives the reservation, it will proceed to contact the interested party a second time by phone, email or WhatsApp within a maximum period of 48 hours to indicate the availability of the indicated day and define a pick-up / meeting time (check the spam folder of your email if you do not receive a copy of the form).
If the reservation is a last minute, we advise you to contact us by phone or WhatsApp as soon as possible at +34652594544.
The availability of the selected day is never guaranteed, but we will do our best to adjust to your preferences.
Tenerife Top Paragliding reserves the right to modify or cancel the reservation always with prior notice to the client for weather reasons or availability.
Refund conditions for cancellation by the client:
- Only 100% of the amount will be refunded with cancellations with more than 48 hours before the reservation.
- 70% of the total amount will be refunded for cancellations between 24 and 48 hours in advance of the booking.
- For cancellations with less than 24 hours there are no refunds.
- If you want to change the dates less than 48 hours before your reservation, you may be charged 20€ additional and without the possibility after any refund of the total reservation.
Refund conditions for cancellation by Tenerife Top Paragliding:
In the event of cancellation by our team either for meteorological reasons or availability, 100% of the amount will be refunded.
Cancellation conditions for other reasons:
Tenerife top Paragliding may cancel your reservation without refund for the following reasons:
- Delay of more than 15 minutes from the agreed pick-up/meeting time.
- State of drunkenness at the time of carrying out the activity.
- Inappropriate manners towards our team or lack of attitude.
Hotel pick-up service.
Hotel pick-up is a free service. Hotel pick-up is not always available and is limited to the Costa Adeje area (see other locations).
We recommend checking the availability of hotel pickup and availability of the location of your hotel.
Conditions of the types of flights (times, take-off and landing zone):
The description of the flights is approximate, the take-off height may vary (+/-10%). Flight times are approximate, always depending on weather conditions.
The landing zone always depends, again, on weather conditions. Although most of the time we land at the coast, we never guaranteeing to reach the beach of La Caleta having to choose another alternative landing closer to the mountain.
